Frequently Asked Questions
Unlocking Excellence: Your Comprehensive Guide to Knock Social – All Your Burning Questions Answered!
After selecting your plan, complete a simple onboarding questionnaire. You can also opt for an onboarding call with your social media manager. Connect your social media channel on our platform to allow us to schedule and post the content you approve on your pages. You’ll receive a full month of social media posts for review seven working days later. We’ll make any changes you don’t like, and once you approve, we’ll post it all for you throughout the month.
Our onboarding process is easy and thorough. We gather information about your company and target audience, including branding and post ideas. We review your website and social media channels to understand your brand voice and visual style. We research your industry to create relevant, high-quality content.
Your industry’s best social media manager will be matched with you by your account manager. Most of our team is based in the US, with a few people in Europe. Each client is assigned an account manager, who acts as the point of contact. A professional and dedicated account manager connects the client with the rest of the team. We take ownership and responsibility for our work, which is evident in all that we do. All of our Content Specialists are native English speakers, ensuring that your social media pages appear as if you are posting every day.
Tailored to your brand’s unique requirements and objectives, our content is produced entirely from scratch. We offer a wide range of content formats, such as images, videos, and articles, that can be utilized for marketing, branding, education, or entertainment purposes.
We assure you that we value your input and require your approval before publishing any posts. Upon completing the questionnaire during sign-up, expect your posts to be ready for review within seven working days. We will send you a month’s worth of content for your review all at once. You can submit your feedback through the link provided. We aim to exceed your expectations with our posts, but if there is anything that doesn’t meet your satisfaction, we will make the necessary changes until we achieve the perfect style and direction to meet your needs.
Our content strategy is highly adaptable to the amount of content provided by the client. If a client has an abundance of content, we will leverage that to create engaging and relevant content for their audience. For clients with less content, we have a wealth of premium stock photos and graphic-design-based posts at our disposal to ensure their brand is always represented in the best possible light. Ultimately, we work closely with our clients to determine the most effective approach for their specific needs. Our prime objective is to let us handle all the burden and you should focus on your core business.
Consistently posting on social media is a key strategy for engaging your current followers and promoting your business through informative content. While social media undoubtedly increases brand awareness and indirectly contributes to sales, it’s important to recognize that website traffic, reviews, and product-market fit also play a pivotal role in generating sales.
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Our team has extensive experience working with clients across a diverse range of industries, including education, e-commerce, podcasts and arts, professional coaching, food and beverage, professional services, travel and tourism, beauty and wellness, construction and interior design, home services, photography, automotive, accounting and financial services, restaurants, faith, medical, SaaS and tech, healthcare and dentistry, authors, real estate, music, fashion and retail, leisure, staffing and recruitment, digital marketing agencies, legal, and many more. We have a proven track record of success and are confident that we can create top-notch content tailored to your specific industry using our battle-tested process.
At our company, we prioritize post-planning and always stay ahead by planning a month in advance. We strive for excellence in our service, ensuring that we confirm all details before each month and are ready for urgent posts. Our ultimate aim is to deliver a seamless and efficient experience for our clients.
To ensure a smooth cancellation process, please notify us at least (7) seven days before your next billing cycle. This allows us enough time to prepare the upcoming month’s posts.
We stand behind our social media management services with a 14-day money-back guarantee, excluding Blog posts or ads management.
Refunds will only be processed once all social media posts have been removed from your social media pages within the 14 days guarantee period. Additionally, by receiving a refund, you agree to refrain from using any content created by Knock Social (knocksocial.com) for your business.
Once the payment has been made and the 14-day money-back guarantee period has passed, no refunds will be issued.
Refunds will only be processed after all social media posts are deleted within the 14-day money-back guarantee. Knock Social retains ownership of content and prohibits its use for Client’s business after refund.
Please feel free to post! Our team is highly skilled in managing social media and transforming businesses into successful brands. Sit back, relax, and allow us to work our magic.
There is No Contract or Agreement. You can cancel this anytime informing us 7 days before the next billing cycle.
We would be delighted to assist you. To gain a deeper understanding of our organization and receive prompt answers to your inquiries, kindly schedule a call with us.